Custom Gift Cards - FAQ

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CAN ANY CLIENT USE THEM ON ANY INVOICE?
There will be a link to who bought the original gift card as well as the original invoice,
but the card can be used on ANY invoice; they are not locked to a specific customer.

 

WILL THE CLIENT BE ABLE TO RELOAD A GIFT CARD?
The cards are definitely re-loadable.

 

ARE THERE ANY REQUIREMENTS FOR THE GIFT CARDS TO WORK IN LARS?
Yes, in fact, for the Gift Cards to be fully functional in your system, we would need to update you to our latest version. But don't worry, we will take care of that on our end and we will notify you when it is in place.

 

HOW ARE THE GIFT CARD TRACKED IN THE SYSTEM?
The gift cards and their respective amounts will be tracked with the number in the back. (barcode/digits). Also, the gift cards will have their own GL account, which will give you a better tracking system that is separate from existing credit notes and gift certificates.

 

WHAT HAPPENS IF A CLIENT LOSES THEIR GIFT CARD?
If a customer loses their gift card, we will be able to accommodate the process of transferring onto a new card. At the moment, all that you have to do is send us a written request for us to shuffle the amounts onto a new card number. Rest assure, we are in the process of developing a self-service tool that will allow you to do it yourself, quickly & efficiently.

 

WHAT TYPES OF FILES/IMAGES DOES THE DESIGNING TEAM NEED TO SETUP THE GIFT CARDS?
We accept any high resolution company logo in the following formats: PNG, JPG, AI, PSD, PDF.

 

HOW LONG WILL IT TAKE BEFORE I GET MY GIFT CARDS?
It all depends on the complexity and detailing of the design and the volume required, but you can expect to receive your Gift Cards between 4 - 8 weeks after your approval of the graphic design.

 

YOU MENTIONED THAT YOU DO ADDITIONAL CUSTOMISATIONS?
For any of your special printing needs, be it foil, holographic, transparency, emboss, matte; we will do our best to meet your requirements.

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